Usually, the fact that the SCIO lights are not on can be caused by either Hardware or Software. Please try both suggestions described below before sending the device in for repair or checkup.
- If the problem is hardware:
If none of the lights are working the first suggestion we have is to change the USB cable, because it could be damaged, and turn on and off the SCIO box approximately 10-15 times to remove the oxidation from the switch. In case this does not help, you need to send your device for a checkup. Please contact us at info@qxsubspace.com and we will guide you through the process of sending the device in.
- If the problem is Software:
When the “ON” green light is on, but the rest are not, the problem is the SCIO Software did not recognize the SCIO device. To solve this problem, you only need to follow the steps detailed in ‘What can I do when the Software does not recognize the SCIO?’.
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