What can I do when the Software does not recognize the SCIO?

If your Software does not recognize the SCIO device, one of the following reasons could apply:

• the driver of the device is not installed correctly
• the communication (COM) port is not set to COM1
• the type of the device is not set in the Interface Type program

Please try one or all of the following suggestions:

• unplug the USB cable from the SCIO device and plug it back in
• unplug the USB cable from the computer and plug it back in
• plug the USB cable in a different USB port of your computer

If none of these suggestions work, please check whether your driver is installed successfully (See ‘How can I install the USB driver of the SCIO device?'), that the communication (COM) port is set to COM1 (See ‘Confguring the SCIO System’s communication port (COM port)') and that the type of the device is set in the Interface Type program (See ‘Choosing your Interface Type’).