What can I do when the Software does not recognize the EDUCTOR?

If your Software does not recognize the EDUCTOR device, one of the following reasons could apply:

• the driver of the device is not installed correctly
• the type of the device is not set in the Interface Type program

Please try one or all of the following suggestions:

• unplug the USB cable from the EDUCTOR device and plug it back in
• unplug the USB cable from the computer and plug it back in
• plug the USB cable in a different USB port of your computer

If none of these suggestions work, please check whether your driver is installed successfully (Click here for more information) and that the type of the device is set in the Device Type program (Click here for more information).